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What do online shoppers think about?

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Monday Inspiration

Next time someone from your team makes a mistake be more forgiving.  Because we all make them.  1. AdSense is the second most important way in which Google makes money.  2. Mobile is the biggest shift in how consumers use the web. Screenshots below are of Google’s AdSense mobile page.  Notice the poor formatting (NEXT: button right below Why AdSense? doesn’t fit …

Moving Away from Norm Can Be a Conversion Killer

When I’m on a shipping page I expect to see this basic template– But sears.com asks for an extra piece of mandatory info.  They ask for County name– Why do they do this?  I don’t even know my county name.  I’m guessing many shoppers don’t.

The 2 Most Important Details on a Product Page

Your product page design should be based on the type of product being sold.  If a shopper is buying a technical product, complex product, a product they aren’t familiar with, a product that’s very expensive, then they are going to focus on your product description.  But for all other cases product image + customer reviews are the most important details.  …

Why eCommerce Is Such a Big Deal

The magic of ecommerce is that it allows a retail entrepreneur to launch a virtual store that would have failed as a brick and mortar space. For example, livingstonepillow.com is a site that sells pillows shaped like pebbles. This is an idea that only appeals to 0.01% of US shoppers– It would be silly to open a retail store for …

Graphs are Powerful

If you’re running a super-efficient business (and ecommerce is way more efficient than traditional retail) then you’re offering shoppers excellent savings. But, if you don’t explain ‘how’ these savings are possible shoppers might associate low prices with poor quality. Saatvamattress.com uses a simple visual technique to communicate the amazing savings they offer– Saatva brings its luxurious mattresses to you for …

Orders of Magnitude

Most online retailers smile when they hit 30,000 Facebook fans. Rareseeds.com sells heirloom seeds.  Not only do they have 469,000 Facebook fans they also have 5,300 customers who’ve given them 5 out of 5 stars on Facebook reviews.  That’s five thousand three hundred five star ratings.  Think about that for a minute–

Starting the Process

The most important step in driving conversion rates is to get the shopper to take an action that clearly demonstrates interest. It doesn’t have to be a big action, the smallest of actions will do. Something magical happens once an action is taken. When a visitor first lands on the site their personal investment is 0, and with 0 investment you have no …

Geotargeted Reviews

For years I’ve been thinking about a test idea that combines these 2 facts– 1: Shoppers are more likely to convert when they can read reviews. 2: For a shopper in [Michigan] reading a review of another shopper who also happens to live in [Michigan] is a strong influencer.  Here [Michigan] can be any state. And then, I discovered a …

Product Page Infographic

Online retailers need to communicate a lot of information on product pages. A wall of text can hurt conversions. You need a product page infographic.

How Greed Kills Conversions

Many websites evolve to get too busy. This happens even with the best of intentions. Here’s what happens— 1: They look at their email marketing platform report and see that historically shoppers who signup for newsletters have a higher lifetime value, so they add a giant popup to drive up newsletter sales. 2: They look at their Google Analytics data and see …

Sears Knows Something We Don’t

Shoppers who buy motorcycle batteries also buy magic lift bras— It’s either that or Sears’ recommendation engine is broken.  And it’s the latter.

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